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FAQ: questions on clothes and products | Jacadi Paris

  • Clothes and shoes

    How can I find the right size?
    In order to choose the right size for your child, you can refer to the size guide for clothing and to our size chart for shoes.


    Where are Jacadi products produced?
    Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and modellers adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries in the world in particular in Asia. We control our production line in its entirety.

    How can I wash your products?
    Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn on each product. It is by following these recommendations that your garment will remain beautiful in time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.

    Are Jacadi shoes well adapted to my children(s) needs?
    Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, to the flexibility of the sole ...), that's why we offer different ranges of shoes:
    • The pre-walk range (17 to 22), ideal for learning to take your first steps.
    • The range works (from 19 to 24) for babies who walk alone without help.
    • The child range (from 24 to 39) for the child.
    In addition, we offer different models so that every child can be comfortable.

    When does my baby have to wear his/her first shoes?
    It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meets this need because:
    • They have a raised ankle to ensure good support. They are flexible to accompany the movements of the baby's foot.
    • Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.
    • The ankle guides the foot
    • They are leather.
    As soon as the walk is acquired and controlled by your baby, you can choose the walker range.

    When do I have to measure my child's foot?
    As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure your foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.

    How to measure my baby's foot?
    If you have a shoe size chart: place the child's foot on the chart. The child must be standing and his toes must be well deployed. Place the cursor on the longest toe, read his size in the notch.
    If you do not have a shoe size chart:
    You can print the available meter below to measure your child's foot. You can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's height using their shoe size chart.
    Download the shoe size chart

    How can I preserve my shoes?
    Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and maintained regularly to maintain its flexibility, elasticity and brightness..

    The protection of the shoe:
    • Waterproofing protects the leather from external aggressions
    • The shoe polish should be applied regularly to the smooth leather to clean and shine.
    • The shoehorn helps preserve the shape of the shoe

    The maintenance of the shoe:
    •Smooth leather or grained leather: a shoe polish should be applied regularly.
    •Patent leather and glossy leather: a damp cloth removes traces and scratches
    •Greasy leathers and nubuck: a special bomb of greasy leather will lubricate the leather after using a soft cloth to clean
    •The nubuck or velvet crust: clean with a crepe brush that will straighten the leather fiber and erase localized stains

    Do you provide measurements of the lengths of the skirts, dresses, etc?
    No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.


    Nursery

    What are the precautions to take when buying a nursery product?
    -Before all use we recommend washing our products such as our stuffed toys (without music box)bath towels, bibs and blankets.
    •Musical stuffed animals are to be used under the supervision of an adult.
    •The string of the music box must be pulled gently by an adult.
    •Soft plush toys and rattles can be used from birth.

    What is the difference between a sleeping bag and a bunting bag?
    The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The bunting is only intended for "daytime" use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the 3 months of the child. ”> size chart for shoes.


    Where are Jacadi products produced?
    Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and modellers adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries in the world in particular in Asia. We control our production line in its entirety.

    How can I wash your products?
    Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn on each product. It is by following these recommendations that your garment will remain beautiful in time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.

    Are Jacadi shoes well adapted to my children(s) needs?
    Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, to the flexibility of the sole ...), that's why we offer different ranges of shoes:
    • The pre-walk range (17 to 22), ideal for learning to take your first steps.
    • The range works (from 19 to 24) for babies who walk alone without help.
    • The child range (from 24 to 39) for the child.
    In addition, we offer different models so that every child can be comfortable.

    When does my baby have to wear his/her first shoes?
    It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meets this need because:
    • They have a raised ankle to ensure good support. They are flexible to accompany the movements of the baby's foot.
    • Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.
    • The ankle guides the foot
    • They are leather.
    As soon as the walk is acquired and controlled by your baby, you can choose the walker range.

    When do I have to measure my child's foot?
    As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure your foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.

    How to measure my baby's foot?
    If you have a shoe size chart: place the child's foot on the chart. The child must be standing and his toes must be well deployed. Place the cursor on the longest toe, read his size in the notch.
    If you do not have a shoe size chart:
    You can print the available meter below to measure your child's foot. You can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's height using their shoe size chart.
    Download the shoe size chart

    How can I preserve my shoes?
    Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and maintained regularly to maintain its flexibility, elasticity and brightness..

    The protection of the shoe:
    • Waterproofing protects the leather from external aggressions
    • The shoe polish should be applied regularly to the smooth leather to clean and shine.
    • The shoehorn helps preserve the shape of the shoe

    The maintenance of the shoe:
    •Smooth leather or grained leather: a shoe polish should be applied regularly.
    •Patent leather and glossy leather: a damp cloth removes traces and scratches
    •Greasy leathers and nubuck: a special bomb of greasy leather will lubricate the leather after using a soft cloth to clean
    •The nubuck or velvet crust: clean with a crepe brush that will straighten the leather fiber and erase localized stains

    Do you provide measurements of the lengths of the skirts, dresses, etc?
    No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.


    Nursery

    What are the precautions to take when buying a nursery product?
    -Before all use we recommend washing our products such as our stuffed toys (without music box)bath towels, bibs and blankets.
    •Musical stuffed animals are to be used under the supervision of an adult.
    •The string of the music box must be pulled gently by an adult.
    •Soft plush toys and rattles can be used from birth.

    What is the difference between a sleeping bag and a bunting bag?
    The sleeping bag is ideal for sleeping toddlers until they know how to stand. Its size changes as the child grows up. We offer models up to 24 months. The bunting is only intended for "daytime" use, for a nap in a stroller or in a deckchair under the supervision of an adult. It is used until the 3 months of the child.

  • Can I place a gift order?
    When at the first page of your shopping cart, there will be a box to check "I want my order to be gift wrapped." (Click this option) You will also have the opportunity to write a gift message which will appear on the packaging slip. This service is free.

    How are items placed in a gift order?
    Depending on the size of the item(s) and the amount of items in the basket will be determine the amount of gift boxes. We do not gift wrap individual items from an order.

    Can I place a gift order for all online products?
    Large items cannot be gift wrapped.

    Will the person receiving the gift know the price of the products?
    The prices of the items offered are carefully removed by our teams. No prices on tags or mention on the packaging slip.

    Can you send me gift boxes?
    We are happy to send you extra gift boxes. To accommodate this service please contact customer service at +1 844 700 8462 or email at customerservice@jacadi.ca.

  • Why create an account on jacadi.ca?
    By creating an account at Jacadi.us, you will be able to place orders on our site, create a wish list, receive our newsletters, stay informed about our newest collection and sale promotions.

    How can I create my account?
    To do this, click on "My Account" at the top of the page jacadi.ca. Then, by clicking on "create my account", you will be guided to create your Jacadi account.

    How can I change my information?
    If you want to change your details (address, phone, email ....), Once logged into your account, you can make the changes of your choice by clicking "edit" in the "My Information". If you do not have an account and you have given your details in store, you can change your contact information by contacting your Jacadi store directly.

    Can I unsubscribe from newsletters?
    You can manage your subscription to our newsletter:
    •via the "Jacadi news" section of your account
    • via the unsubscribe link at the bottom of all our newsletters

    Is my data protected?
    JACADI, as Manager of the treatment of your personal data, undertakes to take all necessary measures to ensure the security and confidentiality of the Personal Data transmitted, and that in accordance with the legal provisions in force.

    How can I delete my account?
    If you wish to permanently delete your Jacadi account you can make a request to our Customer Service.

    I forgot my password, what can I do?
    If you have lost your password, you can reset it by clicking on "My account" via the jacadi.ca homepage and then clicking on "Forgotten password". An email will be sent to you within 30 minutes maximum. Also remember to check your junk mail or spam. Or contact customer service.

  • Payment

    Which payment methods are accepted?
    You can pay by credit card (Visa, Mastercard, American Express) or by Paypal

    Is my payment secure?
    To ensure payment security, JACADI uses the secure payment service Ogone - Ingenico Ecommerce Solutions. The bank details are encrypted (SSL security standard) and therefore do not circulate in clear on the Internet.

    I have a promotional code, how can I use it?
    If you have received a promotion code usable on jacadi.ca, you can enter it when placing your order on the "My Cart" page in the "Promotional Code box". (hit "OK" after entering) The discount will be subject to eligibility and will be applied to the basket before continuing to checkout.

    Shipping

    Where can I ship my order?
    Jacadi CA site ships to all Canada
    What are the conditions of shipping? (method, fee, delivery time)
    We ship from our warehouse in France using ONLY UPS GROUND SHIPPING. The shipping fee is a flat rate of $15. Delivery time is 5 to 8 business days from the time you place the order.
    Is there free shipping?
    Jacadi does sometimes offer free shipping. In order to get this special promotion please sign up to get the newsletter. The newsletter will give you all the promotions and the current updates to the site.

    Order follow-up/tracking

    How can I track my order?
    When your order ships you will receive a shipment email that will provide a UPS tracking number. Or you can log in to your Jacadi account under "My Orders" and click on the tracking number.

    If an item in my order is not available, how will I be notified? Will I receive another parcel with the missing item?
    If an item(s) is not available in your order you will be notified by an partial shipment email. The email will tell you the item(s) NOT shipped and you were not charged for the sold out item(s). The sold out item(s) will not be sent at a later date as there is no more stock.

    Can I cancel or modify an order once it is confirmed?
    You have one hour after your order is placed to cancel. This option will be located in your account under "My Orders" select the order and hit cancel. If you are past the hour but within business hours of the day the order was placed you can contact customer service to see if the order can be canceled. You cannot modify your order in any way, size, quantity, address, etc.

    My order has been canceled, what can I do?
    If your order was canceled we invite you to contact customer service to get further details at +1 844 700 8462

    Return and refund of an article bought online

    If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for *final sale merchandise. *Items discounted at 50% or more of the original price are final sale and cannot be returned or exchanged.

    How will I be refunded of my online order?
    We refund you back on the credit card used to make the purchase.

    I bought a gift online can I return it?
    If you personally bought a gift but it did not work out you may return it for a refund following the *return policy. *Return policy: If you were not satisfied with the items ordered, you may receive a full refund, minus shipping costs, within 30 days of purchase (shipment date) on unworn, unwashed, in its original packaging. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. No refunds will be issued for *final sale merchandise. *Items discounted at 50% or more of the original price are final sale and cannot be returned or exchanged. Refunds will be applied to the payment used at the time of purchase online.

    Can I return a gift I received from online?
    Gifts with a packing slip can only be exchanged within 30 days. Items discounted at 50% off or more of the original price are final sale and cannot be exchanged.

    Do you provide return shipping labels?
    No

  • I woud like to become a franchisee, how can I do?
    If you want to open a franchise partnership with Jacadi you can fill this form: http://www.idkidsgroup.com/en/contact.html

    I would like to work at Jacadi, where can I apply?
    Thank you for your interest in Jacadi Paris, we suggest that you check our Indeed Company Page at https://www.indeed.com/cmp/Jacadi/about where we post our most recent job ads within the company, also feel free to stop by any of corporate store nationwide to submit an application with your resume

    I would like my children to model for Jacadi, how can I do?
    Jacadi uses an outside agency in France to do the modeling for our brand. We do not have the details to share for this request.

    Additional Questions?
    If we have not answered your question(s), we invite you to contact us, by email at customerservice@jacadi.ca or telephone at +1 844 700 8462 (toll-free number)